Support Announcements

eClass Outage Wednesday January 2, 2013 - Thursday January 3, 2013

dlaurie — Thu, 03 Jan 2013 14:47:12 +0000

We would like to inform you that eClass (powered by Moodle) will be offline from Wednesday January 2, 2013 at 10:00 PM until Thursday January 3, 2013 at 12:00 PM. We will be using this outage to make important changes and perform the lengthy data migration to a new server hosting environment.

We understand that this is a busy time of year but we could find no other suitable window to coordinate this required change with AICT and our new hosting provider.

Please do not schedule any activities for the LMS during this period. If you have any questions, please contact ctl@ualberta.ca.

Thank you for your patience.

Regards,
CTL Technology Services

RESOLVED: eClass Email Notification Issue

dlaurie — Fri, 02 Nov 2012 22:47:37 +0000

As posted in IT Pulse, an issue with the eClass Moodle mail notification system was discovered this afternoon. CTL Tech services began investigating as soon as the issue was reported and we repaired the issue at approximately 4:30PM. Users will receive all the messages that have been queued up while the notification system was offline.

The incident details are posted on AICT’s IT Pulse incident report page: http://www.aict.ualberta.ca/itpulse/notifications/355-1497301

If you have any questions, please contact us at ctl@ualberta.ca.

Regards,
CTL Technology Services

eClass Moodle Home Page Changes

dlaurie — Fri, 26 Oct 2012 16:38:58 +0000

Dear eClass users,

You will notice some slight changes to your eClass Moodle home pages today.

First, the Using Moodle block will be moving to the Site home page, available through the second link in the Navigation block. The My home page is customizable so this move will free up screen space for users while retaining the important support and training information about eClass in the Using Moodle block.

Link to Site Home

Second, the eClass Archive server is now available through a right-hand block on both the My Home and Site Home pages. This service is only for instructors and contains content archived from old eClass Blackboard Vista courses. The courses on eClass Archive are all read-only and are meant to allow instructors to preview their archived course content before migrating it forward into new Bear Tracks courses during the course creation process.

Link to eClass Archive

Please contact CTL at ctl@ualberta.ca if you have any questions about these changes or the new eClass Archive service.

Regards,
CTL Technology Services

RESOLVED: eClassLive System is Not Responding

dlaurie — Mon, 17 Sep 2012 15:43:34 +0000

UPDATE: eClassLive service has been restored. The AICT systems team performed a system restart and this solved the problem.

The eClassLive system is currently offline. No new sessions can be created and any session previously scheduled for today will not be available.

Our apologies for any inconvenience this has caused. We have contacted the AICT systems team and they are making emergency investigations. The service will be restored as soon as possible.

Regards,
CTL Tech Services

RESOLVED: eCast Video Upload Unavailable

Christopher Goetz — Thu, 13 Sep 2012 22:14:09 +0000

UPDATE: The eCast service has been restored to full functionality. Audio and Video files can now be uploaded.

The eCast system is currently not processing any user-submitted audio or video uploads. This issue occurs during the submission process, but no error message is displayed when the upload fails.

The system will continue to display existing podcasts, videos, and episodes correctly, but no new content can be uploaded at this time.

We are investigating the issue and will restore proper uploading processes as soon as possible.

Regards,
CTL Tech Services

eClass Moodle Slow Response

dlaurie — Tue, 11 Sep 2012 17:44:26 +0000

Users trying to access the eClass (Moodle) system may experience very slow page load times.

CTL is working with the AICT systems team to determine the cause of the issue and will be taking all necessary steps to improve system performance as soon as possible.

Our apologies for this inconvenience. Please contact us at ctl@ualberta.ca if you have any questions.

Regards,
CTL Technology Services

UPDATE: eClass Outage Cancelled

dlaurie — Wed, 22 Aug 2012 20:33:15 +0000

The outage previously scheduled for Tuesday August 28th, 2012 from 6PM until Wednesday August 29th, 2012 at 6AM has been cancelled.

We will be making the server hosting environment changes at a later date.

If you have any questions, please contact ctl@ualberta.ca.

Thank you for your patience.

Regards,
CTL Technology Services

eClass Outage Saturday August 18, 2012 - Sunday August 19, 2012

dlaurie — Fri, 17 Aug 2012 20:59:54 +0000

Dear eClass Users,

We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline this coming Saturday August 18, 2012 from 10PM until Sunday August 19th, 2012 at 12 Noon. We will be using this outage to make important changes to the server hosting environment.

Please do not schedule any activities for the LMS during this period. If you have any questions, please contact ctl@ualberta.ca.

Thank you for your patience.

Regards,
CTL Technology Services

New CTL Website

dsun — Tue, 07 Aug 2012 23:28:20 +0000

Dear eClass users,

There will some slight changes to the eClass login page when we launch the new CTL website on August 8. If you have any comments to our new website or experience any issues, please contact us at ctl@ualberta.ca

Regards,

CTL Technology Services

Blackboard Vista (WebCT) Decommissioning

Christopher Goetz — Thu, 02 Aug 2012 15:56:29 +0000

The transition to eClass powered by Moodle is now in the final stage - our license to Blackboard Vista (formerly WebCT) is expiring soon and all new courses are being run on eClass Moodle. On August 31, 2012, eClass Vista will be shutting down and all public access to the system will be removed.

All new courses on eClass must now be created on eClass Moodle. Courses can be requested online using the eClass Course Creation System

All course content from Blackboard Vista will be archived and converted to Moodle, which will be available in future terms as archived content. By mid-August, instructors will be able to access this content to preview it and request it during the Moodle course creation process. We recommend that instructors do not make any new content edits on Vista after August 1st as these changes will not be archived.

Please note that all static content will be archived, but student data (discussion posts, assignment/quiz submissions, Vista email messages etc) can not be migrated to Moodle.

We encourage all instructors who will be teaching a course in the next year to request your course as soon as possible so that your content can be reviewed while eClass Blackboard is still available. We also recommend that all users who are new to Moodle attend our upcoming training sessions. The training schedule for the next few months can be found here.

If you have any questions about the final stage of our transition to eClass Moodle, please contact us at ctl@ualberta.ca

CTL Tech Services