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All of our technical announcements detailing important troubleshooting tips, known service issues, and technical workarounds are collected here. If you can't find what you need, email us at ctl@ualberta.ca.
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eClass Outage Wednesday January 2, 2013 - Thursday January 3, 2013
Posted on January 3rd, 2013 No commentsWe would like to inform you that eClass (powered by Moodle) will be offline from Wednesday January 2, 2013 at 10:00 PM until Thursday January 3, 2013 at 12:00 PM. We will be using this outage to make important changes and perform the lengthy data migration to a new server hosting environment.
We understand that this is a busy time of year but we could find no other suitable window to coordinate this required change with AICT and our new hosting provider.
Please do not schedule any activities for the LMS during this period. If you have any questions, please contact ctl@ualberta.ca.
Thank you for your patience.
Regards,
CTL Technology Services -
eClass Upgrade on July 2nd, 6 AM - Noon
Posted on June 28th, 2012 No commentsWe would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline on Monday July 2nd, 2012 (Canada Day Holiday) from 6:00 AM to noon. We will be using this brief outage to upgrade Moodle to the newer version (2.2.3) and to add/improve a few of our Moodle plug-ins. The following features/improvements will be included with this upgrade:
- Rubrics are available as a part of the ‘Advanced grading’ module
- Improvements to how quizzes get submitted and graded
- Learning activities can now be opened at specific times on access dates
- A new course format that shows courses a single topic at a time to shorten the course home page content list
- The course overview block has been enhanced to simplify the course list display and highlight the current/upcoming courses
Please do not schedule any teaching or learning tasks during this period. If you have any questions, please contact ctl@ualberta.ca.
Thank you for your patience.
Regards,
CTL Technology Services -
Brief eClass Maintenance Outage on Thursday May 17th 2012
Posted on May 16th, 2012 No commentsDear eClass users,
We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline for about 10 minutes at 5:00 AM on Thursday, May 17th 2012. We will be using this brief outage to fix an urgent issue.
If you have any questions, please contact ctl@ualberta.ca. Thank you for your patience.
Regards,
CTL Technology Services
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eClass Outage Schedule 2012
Posted on April 5th, 2012 No commentsTo ensure adequate maintenance of the eClass and eClass Live! services, we are scheduling a monthly maintenance outage on the last Sunday of each month. During each outage we will perform routine maintenance, address any outstanding problems, and add or update plugins as required. The length of each outage will be determined by the complexity of the changes required.
eClass and eClass Live! may be unavailable during the time slots listed below so plan accordingly.
Date Notes April 29, 2012 May 27, 2012 June 24, 2012 July 29, 2012 August 26, 2012 September 30, 2012 October 28, 2012 November 25, 2012 -
eClass Outage Notification Sunday April 1st 2012
Posted on March 27th, 2012 No commentsDear eClass users,
We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline this coming Sunday April 1st, 2012 from 8:30 AM to 10:30 AM. We understand that this date might cause some confusion, but please rest assured that this is not a joke. We will be using this brief outage to upgrade a number of Moodle plug-ins. Some of these changes include:
- Enhancements to the eClass course creation and enrollment plug-in
- Improvements to the current U of A Moodle theme
- Improvements to the eClass Live (Elluminate) plug-in
Please do not schedule any teaching or learning tasks during this period. If you have any questions, please contact ctl@ualberta.ca. Thank you for your patience.
Regards,
CTL Technology Services
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eClass Upgrade on January 5, 2012
Posted on December 20th, 2011 No commentsDear eClass users,
We would like to inform you that the eClass (Moodle and Blackboard Vista) systems will be offline on Thursday January 5, 2012 from 8:30 AM to 12:00 noon. We will be using this brief outage to upgrade to a newer version of Moodle which contains some important updates and improves a number of system features. Some of these features include:
- A newly designed and more robust Moodle question system
- The ability to restore the course contents from Moodle 1.9 backup files
- Bug fixes and improvements to security and performance
Please do not schedule any teaching or learning tasks during this period. If you have any questions, please contact ctl@ualberta.ca.
Thank you for your patience.
CTL Technology Services
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eClass (Vista) Maintenance Outage on Nov. 27 from 7:00 AM – 10:00 AM
Posted on November 24th, 2011 No commentsDear eClass (powered by Blackboard Vista) users,
We want to remind you that the eClass (Blackboard/WebCT Vista) system will be offline for maintenance on Sunday November 27, 2011 from 7:00 – 10:00 AM. During that time we will be applying performance and reliability updates to the system.
Please do not schedule any teaching or learning tasks during this period. If you have any questions, please contact ctl@ualberta.ca
Thank you for your patience.
CTL Technology Services
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Brief eClass (Moodle) Outage Monday November 21st, 2011
Posted on November 18th, 2011 No commentsDear eClass (powered by Moodle) users,
There will be a brief outage to eClass Powered by Moodle on Monday, November 21st at 7:00 AM. This outage should last no longer than 15 minutes, and it will allow us to perform some important plug-in updates.
If you have any questions or concerns about this outage, please contact us at ctl@ualberta.ca.
Thank you for your patience.
CTL Technology Services
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Extended eClass Outage Sunday June 26th, 2011
Posted on June 24th, 2011 No commentsWe want to remind you that the eClass (Blackboard/WebCT Vista) system will be offline for scheduled maintenance on Sunday June 26, 2011 from 6:00 AM to 4:00 PM. During that time we will be applying performance and reliability updates to the system.
Please do not schedule any teaching or learning tasks during this period. If you have any questions, please contact ctl@ualberta.ca.
Thank you for your patience.
CTL Technology Services
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Outdated Support Tickets
Posted on May 16th, 2011 No commentsOver the past weekend, several users received duplicate copies of old support tickets previously submitted to elearning@ualberta.ca. These tickets were re-created by our ticketing system when we switched over our email address to gmail as a part of the university’s migration to this new email service.
Our apologies for any inconvenience this has caused. You can safely delete these messages and only need to contact us if you are currently in need of support.
Regards,
CTL Technology Services Team