Need Help?
All of our technical announcements detailing important troubleshooting tips, known service issues, and technical workarounds are collected here. If you can't find what you need, email us at ctl@ualberta.ca.
-
Using eClass with New Browser Versions
Posted on March 29th, 2011 No commentsBoth Internet Explorer (IE9) and Firefox (FF4) have released major upgrades to their browsers in the last few weeks. While these browsers should function normally with eClass, we recommend that users not upgrade their browsers immediately.
The reason for this is that there is always a lag before Blackboard completes its certification process for new browsers. The pop-up browser checker will show a red X beside the browser version until Blackboard completes these updates.
In addition, some users who upgraded to IE9 have reported issues accessing eClass if they were not using ‘Compatibility View’. We have a knowledgebase article outlining how to fix this problem available here.
-
Using Online Question Banks
Posted on March 23rd, 2011 No commentsThe latest release of Respondus has an excellent new feature that simplifies the process of using textbook publishers’ question banks. These supplementary resources have been available from publishers for some time but now incorporating them into eClass courses has become much easier.
Respondus is centrally supported Windows software, available as a free download from the CTL website for U of A faculty and staff. The program will walk you through accessing your publisher’s question banks, allow you to manipulate and organize questions, and then publish questions directly into quizzes in your eClass courses. See http://www.ctl.ualberta.ca/elearning/eClass/respondus.php for more details on how to download and use this tool.
If you have any problems or questions about how to get started using Respondus, don’t hesitate to email us at respondus@ualberta.ca.
-
Repost: eClass Outage Schedule 2010 - 2011
Posted on March 21st, 2011 No commentsTo ensure adequate maintenance of the eClass and eClass Live! services, we are scheduling a monthly maintenance outage from 6:00 am - 12:00 noon on the last Sunday of each month. During this time period we will perform routine maintenance, address any outstanding problems, and apply any vendor patches or updates required. In addition, for preventative maintenance we will be doing weekly restarts of the system every Monday morning.
eClass and eClass Live! may be unavailable during the time slots listed below so plan accordingly.
Date Time Notes November 28, 2010 6 AM - 12 Noon January 6, 2011 7 AM - 11 AM January 30, 2011 6 AM - 12 Noon February 27, 2011 6 AM - 12 Noon March 27, 2011 6 AM - 12 Noon April 17, 2011 6 AM - 2PM * During exam period — emergency only May 1, 2011 6 AM - 12 Noon Substitute for April’s outage, if needed May 29, 2011 6 AM - 12 Noon June 26, 2011 6 AM - 12 Noon July 24, 2011 6 AM - 6 PM August 28, 2011 6 AM - 12 Noon The weekly restarts will take place every Monday morning between 6:30 and 7:30AM. eClass and eClass Live! service will be not be available at this time and will be restored by 7:30AM.
Dates December 2010: 6, 13, 20 January 2011: 10, 17, 24, 31 February 2011: 7, 14, 22, 28 March 2011: 7, 14, 21, 28 April 2011: 4, 11, 18, 26